A phone call from a customer

Listen to the phone call from a customer to practise and improve your listening skills.

Instructions

Do the preparation task first. Then listen to the audio and do the exercises.

Transcript

Junko: Hello, Junko Mori speaking. How can I help you?

Andrea: Hi, Junko, it's Andrea here from Red Band. I'm calling about our latest order.

Junko: Everything arrived OK, right? We got the delivery confirmation at our end.

Andrea: Yes, everything's fine with the order. I'm calling about the invoice and the payment terms. I need a favour.

Junko: A favour? What do you need?

Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know they're usually 30 days, but we're having some cash flow problems. You'd really be helping us out if you could extend it to 60 days.

Junko: I'm not sure if I can do that, Andrea. We've got regulations at our end, and also have to manage our own cash flow.

Andrea: I promise this won't become the norm, Junko. Actually, I also want to place another new order. The same size order as last time. It's for an important customer and they pay on delivery.

Junko: I see. So your cash flow problem will be solved after this new order is delivered.

Andrea: Exactly.

Junko: That sounds good. Hold on, Andrea. Let me see what I can do. Yes, I think we can make an exception this time.

Andrea: That's great, Junko. I appreciate your help.

Junko: And we appreciate your business, Andrea. It works both ways.

Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment terms extension?

Junko: Sure, no problem. We're happy to help you.

Andrea: Great. And I'll email you the new order.

Junko: Thanks. I'll keep an eye out for it. Talk to you soon.

Andrea: You too. Goodbye.

Discussion

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Average: 4.3 (11 votes)

Submitted by Arslan on Sat, 21/05/2022 - 02:20

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Yes I do , I am a kind person I always make sure to help others if they need help with something .

Submitted by Kyawt on Tue, 17/05/2022 - 17:42

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sometime I do a favours for important client but I need to make sure if their cashflow problems can solve ?

Submitted by ValeriaUA on Fri, 06/05/2022 - 18:02

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Sometimes, Policy is not allowed to make an exception for the customer, unfortunately.

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Submitted by Magedelabd on Thu, 05/05/2022 - 17:01

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I think it is an easy lesson.

Submitted by rehammohsen on Tue, 26/04/2022 - 03:49

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It seems that customer direct person and honest he deserved the extension payment i guess

Submitted by Patypereira on Tue, 12/04/2022 - 11:34

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I would indeed, considering that it is an important customer.
Even if it was not an important customer I would still give him the extension because unexpected things happen and we have to be considerate of others' situations.

Submitted by Mostafa Elsayed on Thu, 07/04/2022 - 10:48

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i am not a supplier but if i were a supplier , i would give him an extention to keep him loyal for me .

Submitted by Ehsan on Wed, 06/04/2022 - 07:04

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of course, the clients who are important for us and have much deal with us, we should do some exception for them.