A phone call from a customer

A phone call from a customer

Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.

Preparation

Transcript

Junko: Hello, Junko Mori speaking. How can I help you?

Andrea: Hi, Junko, it's Andrea here from Red Band. I'm calling about our latest order.

Junko: Everything arrived OK, right? We got the delivery confirmation at our end.

Andrea: Yes, everything's fine with the order. I'm calling about the invoice and the payment terms. I need a favour.

Junko: A favour? What do you need?

Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know they're usually 30 days, but we're having some cash flow problems. You'd really be helping us out if you could extend it to 60 days.

Junko: I'm not sure if I can do that, Andrea. We've got regulations at our end, and also have to manage our own cash flow.

Andrea: I promise this won't become the norm, Junko. Actually, I also want to place another new order. The same size order as last time. It's for an important customer and they pay on delivery.

Junko: I see. So your cash flow problem will be solved after this new order is delivered.

Andrea: Exactly.

Junko: That sounds good. Hold on, Andrea. Let me see what I can do. Yes, I think we can make an exception this time.

Andrea: That's great, Junko. I appreciate your help.

Junko: And we appreciate your business, Andrea. It works both ways.

Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment terms extension?

Junko: Sure, no problem. We're happy to help you.

Andrea: Great. And I'll email you the new order.

Junko: Thanks. I'll keep an eye out for it. Talk to you soon.

Andrea: You too. Goodbye.

Task 1

Task 2

Discussion

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Average: 4.4 (712 votes)

Submitted by BryanMendezR. on Fri, 20/06/2025 - 15:08

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The politics in the companys, you can't do a favor but if i can help somebody else, i can do it.

 

thnk u.

Submitted by ramihcn on Thu, 19/06/2025 - 21:04

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I am still a student and I don't work for a business or in a store, but if I was, and this case happened, of course I'll make an extension for him so we can win the customer and make him loyal to us.

Submitted by Vic-dennis on Thu, 19/06/2025 - 09:40

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I never encountered this situation, but if possible, I would consider making an exception.

Submitted by Jeff1326 on Mon, 16/06/2025 - 23:05

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I'm still a student and I haven't been in this situation yet, but if this opportunity were to present itself, I wouldn't hesitate to help if it would guarantee me another sale.

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Submitted by Claudemir Pereira on Sat, 14/06/2025 - 22:48

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In the sales area it's very common this kind of favour. Particulary in case of clients in financial problems, with poor cash flow. 

 

Claudemir (from Brazil)

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Submitted by Zamig on Sat, 14/06/2025 - 20:04

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I don't really encounter this situation, since I'm still a student. But if I would, I would still make an exeption if I know the customer well, and if I'm sure that the customer is loyal, kind, and good.

Submitted by BMZU on Tue, 10/06/2025 - 10:50

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I don't face this situation , but if is the case i would do the extension for my good customers

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Submitted by camismacedo on Wed, 04/06/2025 - 22:37

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Yes, I do. I have made exceptions for important clients at work before.

 

Submitted by JESSICA on Tue, 03/06/2025 - 01:24

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In my work, I don't manage the client area, but I would like to help clients when they need it.

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