Do the preparation task first. Then listen to the audio and do the exercises.
Preparation
Transcript
Junko: Hello, Junko Mori speaking. How can I help you?
Andrea: Hi, Junko, it's Andrea here from Red Band. I'm calling about our latest order.
Junko: Everything arrived OK, right? We got the delivery confirmation at our end.
Andrea: Yes, everything's fine with the order. I'm calling about the invoice and the payment terms. I need a favour.
Junko: A favour? What do you need?
Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know they're usually 30 days, but we're having some cash flow problems. You'd really be helping us out if you could extend it to 60 days.
Junko: I'm not sure if I can do that, Andrea. We've got regulations at our end, and also have to manage our own cash flow.
Andrea: I promise this won't become the norm, Junko. Actually, I also want to place another new order. The same size order as last time. It's for an important customer and they pay on delivery.
Junko: I see. So your cash flow problem will be solved after this new order is delivered.
Andrea: Exactly.
Junko: That sounds good. Hold on, Andrea. Let me see what I can do. Yes, I think we can make an exception this time.
Andrea: That's great, Junko. I appreciate your help.
Junko: And we appreciate your business, Andrea. It works both ways.
Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment terms extension?
Junko: Sure, no problem. We're happy to help you.
Andrea: Great. And I'll email you the new order.
Junko: Thanks. I'll keep an eye out for it. Talk to you soon.
Andrea: You too. Goodbye.
The politics in the companys, you can't do a favor but if i can help somebody else, i can do it.
thnk u.
I am still a student and I don't work for a business or in a store, but if I was, and this case happened, of course I'll make an extension for him so we can win the customer and make him loyal to us.
I never encountered this situation, but if possible, I would consider making an exception.
I'm still a student and I haven't been in this situation yet, but if this opportunity were to present itself, I wouldn't hesitate to help if it would guarantee me another sale.
In the sales area it's very common this kind of favour. Particulary in case of clients in financial problems, with poor cash flow.
Claudemir (from Brazil)
I don't really encounter this situation, since I'm still a student. But if I would, I would still make an exeption if I know the customer well, and if I'm sure that the customer is loyal, kind, and good.
I don't face this situation , but if is the case i would do the extension for my good customers
excelet
Yes, I do. I have made exceptions for important clients at work before.
In my work, I don't manage the client area, but I would like to help clients when they need it.