A phone call from a customer

A phone call from a customer

Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.



Junko: Hello, Junko Mori speaking. How can I help you?

Andrea: Hi, Junko, it's Andrea here from Red Band. I'm calling about our latest order.

Junko: Everything arrived OK, right? We got the delivery confirmation at our end.

Andrea: Yes, everything's fine with the order. I'm calling about the invoice and the payment terms. I need a favour.

Junko: A favour? What do you need?

Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know they're usually 30 days, but we're having some cash flow problems. You'd really be helping us out if you could extend it to 60 days.

Junko: I'm not sure if I can do that, Andrea. We've got regulations at our end, and also have to manage our own cash flow.

Andrea: I promise this won't become the norm, Junko. Actually, I also want to place another new order. The same size order as last time. It's for an important customer and they pay on delivery.

Junko: I see. So your cash flow problem will be solved after this new order is delivered.

Andrea: Exactly.

Junko: That sounds good. Hold on, Andrea. Let me see what I can do. Yes, I think we can make an exception this time.

Andrea: That's great, Junko. I appreciate your help.

Junko: And we appreciate your business, Andrea. It works both ways.

Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment terms extension?

Junko: Sure, no problem. We're happy to help you.

Andrea: Great. And I'll email you the new order.

Junko: Thanks. I'll keep an eye out for it. Talk to you soon.

Andrea: You too. Goodbye.

Task 1

Task 2


Worksheet81.85 KB

Language level

Average: 4.4 (363 votes)
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Profile picture for user natinnatnat

Submitted by natinnatnat on Mon, 22/01/2024 - 19:10


I do make exceptions for clients when I see that they are struggling due to external factors. However, each case is evaluated individually, and I make sure to inform them that it's an exception and not the regular protocol.

Profile picture for user Ahmeddeda77

Submitted by Ahmeddeda77 on Tue, 16/01/2024 - 08:18


I'm Ahmed. I'm a pharmacist. I'm so happy because I can mention it in a comment here. I am not used to listening to podcasts in English, but now I am addicted. My goal is to get C levels in English to prepare for IELTS and to be ready for immigration. Thanks BC. I'm glad.

Submitted by yuceldeniz on Tue, 16/01/2024 - 08:01


i like this lesson

Submitted by Haiming on Sat, 13/01/2024 - 04:05


Yes,to maintain our relationship with our Key customers,we would like to support them if needed.

Profile picture for user isaacgamma

Submitted by isaacgamma on Thu, 11/01/2024 - 00:44


When i worked on sells i usually deal with a few clients like this, but in my case the rules are very strict so i have to say that the order doesn't arrive on time until they make the payment.

Profile picture for user Nguyễn Bảo Ngọc Anh Thư

Submitted by Nguyễn Bảo Ngọ… on Sun, 07/01/2024 - 14:11


Yes, I do. Because I work in an accountancy service company and our clients usually delay their payment. In the economic conditions, we need to keep loyal clients.