A phone call from a customer

A phone call from a customer

Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.


Junko: Hello, Junko Mori speaking. How can I help you?

Andrea: Hi, Junko, it's Andrea here from Red Band. I'm calling about our latest order.

Junko: Everything arrived OK, right? We got the delivery confirmation at our end.

Andrea: Yes, everything's fine with the order. I'm calling about the invoice and the payment terms. I need a favour.

Junko: A favour? What do you need?

Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know they're usually 30 days, but we're having some cash flow problems. You'd really be helping us out if you could extend it to 60 days.

Junko: I'm not sure if I can do that, Andrea. We've got regulations at our end, and also have to manage our own cash flow.

Andrea: I promise this won't become the norm, Junko. Actually, I also want to place another new order. The same size order as last time. It's for an important customer and they pay on delivery.

Junko: I see. So your cash flow problem will be solved after this new order is delivered.

Andrea: Exactly.

Junko: That sounds good. Hold on, Andrea. Let me see what I can do. Yes, I think we can make an exception this time.

Andrea: That's great, Junko. I appreciate your help.

Junko: And we appreciate your business, Andrea. It works both ways.

Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment terms extension?

Junko: Sure, no problem. We're happy to help you.

Andrea: Great. And I'll email you the new order.

Junko: Thanks. I'll keep an eye out for it. Talk to you soon.

Andrea: You too. Goodbye.


Worksheet81.85 KB

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Profile picture for user doctormustafa42

Submitted by doctormustafa42 on Wed, 30/11/2022 - 08:02


I can say that I have never done favour my clienst yet, because I hasn't so job but I did a lot of favour for my friends, and I think that every person promote their friends because the friendship invole these favour.

Submitted by dr smoke on Thu, 24/11/2022 - 09:52


when i try to, i always start violently eating coffee

Submitted by Eman Samir on Wed, 23/11/2022 - 18:03


Yes. Some important clients would have cash flow issues so they need an extension for the payment terms.It could be for a week at the most because we also have to manage our own cash flow.

Submitted by 0344129716 on Wed, 16/11/2022 - 04:09


how to download this audio? Please!

Hello 0344129716,

If you are using a computer, right-click on the audio player and choose 'Save As'. I expect there's a way to do it on a mobile or tablet, but how depends on what kind you are using -- if you do an internet search, I'm sure you can find out how.

All the best,
The LearnEnglish Team

Submitted by kalibelltus on Wed, 09/11/2022 - 04:38


No, i have not done. I am looking forward to work in a call center, I will do within a few days.

Submitted by AshrafAhmed on Tue, 08/11/2022 - 20:31


This will depend on the cash flow status of our company and the weight of the customers.

Submitted by Fadoudou on Tue, 01/11/2022 - 10:05


Yes, I can make a favor and allow them to pay later. I don't want them to be in difficulties if I'm able to, and if it doesn't put my own companies in troube, I will make an exception with pleasure

Submitted by Sagida on Sat, 29/10/2022 - 10:16


It does not happend to me before ...

Submitted by Tuoi.lov on Tue, 25/10/2022 - 12:12


The important Clients we did payment extension and we said that pay an invoice as soon as possible.