A phone call from a customer
Do the preparation task first. Then listen to the audio and do the exercises.
Preparation
Transcript
Junko: Hello, Junko Mori speaking. How can I help you?
Andrea: Hi, Junko, it's Andrea here from Red Band. I'm calling about our latest order.
Junko: Everything arrived OK, right? We got the delivery confirmation at our end.
Andrea: Yes, everything's fine with the order. I'm calling about the invoice and the payment terms. I need a favour.
Junko: A favour? What do you need?
Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know they're usually 30 days, but we're having some cash flow problems. You'd really be helping us out if you could extend it to 60 days.
Junko: I'm not sure if I can do that, Andrea. We've got regulations at our end, and also have to manage our own cash flow.
Andrea: I promise this won't become the norm, Junko. Actually, I also want to place another new order. The same size order as last time. It's for an important customer and they pay on delivery.
Junko: I see. So your cash flow problem will be solved after this new order is delivered.
Andrea: Exactly.
Junko: That sounds good. Hold on, Andrea. Let me see what I can do. Yes, I think we can make an exception this time.
Andrea: That's great, Junko. I appreciate your help.
Junko: And we appreciate your business, Andrea. It works both ways.
Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment terms extension?
Junko: Sure, no problem. We're happy to help you.
Andrea: Great. And I'll email you the new order.
Junko: Thanks. I'll keep an eye out for it. Talk to you soon.
Andrea: You too. Goodbye.
"at our end" that is new phrase i really like, I will use it in my conversation.
At my end , I see no problem in make an payment extension for costumers to retain them permanent costumers
Iam a sports club manager i can give some clients an exeption on they payment at the trainning fees
I'm an accountant, and sometimes I have to make exceptions for important customers.
My company's regulations allow me to make exceptions to retain our customers.
For my i am an electrical engineer so i can't relate but if i be in this situation i am going to follow the company's regulations.
Actually, I'm a teacher. So I don't have customers to make a favour with. But before working at school, I worked at a call center and I had customers to speak by phone. I think that I made exceptions for who missed his interview meeting.
The politics in the companys, you can't do a favor but if i can help somebody else, i can do it.
thnk u.
I am still a student and I don't work for a business or in a store, but if I was, and this case happened, of course I'll make an extension for him so we can win the customer and make him loyal to us.
I never encountered this situation, but if possible, I would consider making an exception.
I'm still a student and I haven't been in this situation yet, but if this opportunity were to present itself, I wouldn't hesitate to help if it would guarantee me another sale.