A phone call from a customer

A phone call from a customer

Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.

Transcript

Junko: Hello, Junko Mori speaking. How can I help you?

Andrea: Hi, Junko, it's Andrea here from Red Band. I'm calling about our latest order.

Junko: Everything arrived OK, right? We got the delivery confirmation at our end.

Andrea: Yes, everything's fine with the order. I'm calling about the invoice and the payment terms. I need a favour.

Junko: A favour? What do you need?

Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know they're usually 30 days, but we're having some cash flow problems. You'd really be helping us out if you could extend it to 60 days.

Junko: I'm not sure if I can do that, Andrea. We've got regulations at our end, and also have to manage our own cash flow.

Andrea: I promise this won't become the norm, Junko. Actually, I also want to place another new order. The same size order as last time. It's for an important customer and they pay on delivery.

Junko: I see. So your cash flow problem will be solved after this new order is delivered.

Andrea: Exactly.

Junko: That sounds good. Hold on, Andrea. Let me see what I can do. Yes, I think we can make an exception this time.

Andrea: That's great, Junko. I appreciate your help.

Junko: And we appreciate your business, Andrea. It works both ways.

Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment terms extension?

Junko: Sure, no problem. We're happy to help you.

Andrea: Great. And I'll email you the new order.

Junko: Thanks. I'll keep an eye out for it. Talk to you soon.

Andrea: You too. Goodbye.

Discussion

Download
Worksheet81.85 KB

Language level

Average: 4.4 (302 votes)
Do you need to improve your English listening skills?
Join thousands of learners from around the world who are improving their English listening skills with our online courses.

Submitted by Khaldon alnaser on Tue, 30/05/2023 - 02:43

Permalink

It is important to build a good relationship with customers, especially if the customer is important to us . Even if we have to make some exceptions from time to time .With an agreement that preserves the rights of everyone.

Submitted by Artyev on Sat, 27/05/2023 - 15:07

Permalink

I have never had my own clients, but I did favours for my friends, for example: I lent them money, or did their`s homeworks (if they couldn't). Then, they helped me with my problems. It worked in both ways:)

Submitted by sumayyah Alluhaybi on Fri, 19/05/2023 - 19:57

Permalink

Hello
I am a teacher and I make a lot of exceptions for good students.
Also for students whose have some issue or problems in there homes.

Submitted by Felipe1208 on Thu, 18/05/2023 - 20:58

Permalink

Yes, I do. I think it's essential to build a good relationship with the client, of course, as long as the client is reliable and already has a good reputation.

Submitted by TEACHER VIRY on Tue, 16/05/2023 - 17:38

Permalink

I am an english teacher in Mexico and I love to use this activities becase my students all the time improve their skills. Excellent page

Hello Teacher Viry,

Great! We're very glad to hear this. 

If your students are adults, you might want to have a look at the Learning hub as well. If you students are children, I'd suggest having a look at LearnEnglish Teens.

Best wishes!
Kirk
LearnEnglish team

Submitted by Romsco on Mon, 15/05/2023 - 14:54

Permalink

Good lesson for learning, for my own, I could do a favor for the big client because in the business, we have to do flexible to earn money.

Submitted by DAISY01 on Thu, 11/05/2023 - 22:38

Permalink

Excellent lesson for practicing listening, by the way, I do favours for important clients

Submitted by marwahadi on Wed, 10/05/2023 - 10:53

Permalink

yes i do . I am a lawyer , in my work it is common to provide a favour or make exception to earn the cleint and establish a good relationship with them .

Submitted by Andre de Souza… on Tue, 02/05/2023 - 00:49

Permalink

Hey guys. I'm a civil engineer and I work at a bank called Caixa Econômica Federal. In my work, it is very common and necessary to make favors or exceptions for important clients, for example: extending the deadline for receiving the project.