Instructions
Do the preparation task first. Then listen to the audio and do the exercises.
Transcript
Junko: Hello, Junko Mori speaking. How can I help you?
Andrea: Hi, Junko, it's Andrea here from Red Band. I'm calling about our latest order.
Junko: Everything arrived OK, right? We got the delivery confirmation at our end.
Andrea: Yes, everything's fine with the order. I'm calling about the invoice and the payment terms. I need a favour.
Junko: A favour? What do you need?
Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know they're usually 30 days, but we're having some cash flow problems. You'd really be helping us out if you could extend it to 60 days.
Junko: I'm not sure if I can do that, Andrea. We've got regulations at our end, and also have to manage our own cash flow.
Andrea: I promise this won't become the norm, Junko. Actually, I also want to place another new order. The same size order as last time. It's for an important customer and they pay on delivery.
Junko: I see. So your cash flow problem will be solved after this new order is delivered.
Andrea: Exactly.
Junko: That sounds good. Hold on, Andrea. Let me see what I can do. Yes, I think we can make an exception this time.
Andrea: That's great, Junko. I appreciate your help.
Junko: And we appreciate your business, Andrea. It works both ways.
Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment terms extension?
Junko: Sure, no problem. We're happy to help you.
Andrea: Great. And I'll email you the new order.
Junko: Thanks. I'll keep an eye out for it. Talk to you soon.
Andrea: You too. Goodbye.
It was great. Thank you so much
I can say that I have never done favour my clienst yet, because I hasn't so job but I did a lot of favour for my friends, and I think that every person promote their friends because the friendship invole these favour.
when i try to, i always start violently eating coffee
Yes. Some important clients would have cash flow issues so they need an extension for the payment terms.It could be for a week at the most because we also have to manage our own cash flow.
how to download this audio? Please!
Hello 0344129716,
If you are using a computer, right-click on the audio player and choose 'Save As'. I expect there's a way to do it on a mobile or tablet, but how depends on what kind you are using -- if you do an internet search, I'm sure you can find out how.
All the best,
Kirk
The LearnEnglish Team
No, i have not done. I am looking forward to work in a call center, I will do within a few days.
This will depend on the cash flow status of our company and the weight of the customers.
Yes, I can make a favor and allow them to pay later. I don't want them to be in difficulties if I'm able to, and if it doesn't put my own companies in troube, I will make an exception with pleasure
It does not happend to me before ...