Office party planning

Office party planning

Listen to the conversation with an event planner to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.



Ayako: Hello, sales department. This is Ayako speaking. How can I help you?

Sam: Hi, Ayako, this is Sam from Events-4-U. I'm calling about the piano you want at your Christmas party next month.

Ayako: Oh, good. It would be a great surprise to have one there for our boss for the night. He can play and it would be a great addition for the party. Have you been able to source one?

Sam: Well, yes, I have, but …

Ayako: But what?

Sam: Well, we're going to either have an issue with the logistics or the budget, or possibly both.

Ayako: Oh dear.

Sam: Well, we've found a baby grand piano, as you requested, and it's available for the date you want.

Ayako: OK, great. So what's the issue? Is it too expensive?

Sam: No, it's within the budget you gave me, so everything there is OK. But it's too wide for the entrance doorway into the building.

Ayako: Oh, I see. So what are our options? Could we dismantle it outside and reassemble it inside?

Sam: Er, no. Unfortunately, you can't really do that with pianos. But don't worry, I'm sure we can find some inventive solution.

Ayako: Do you have any ideas?

Sam: Well, we could hoist it up to the first-floor balcony. The door there would be large enough to fit it through.

Ayako: Great. That sounds like a good plan.

Sam: That would work, though it would increase the cost considerably as we'd need a crane, an extension on the insurance policy and probably two to three additional people to manage getting it successfully into the building.

Ayako: Oh, I see. Well, we can definitely stretch the budget by about ten per cent, but we shouldn't go over that. If we exceed the budget by more than ten per cent, then other areas of the party budget will have to be cut. And we don't really want that.

Sam: OK, so this idea won't work then. Sorry if I wasn't being clear. The considerable budget increase I was referring to would add a further fifty per cent. You know, cranes are expensive.

Ayako: Oh … um … OK. So what other options do we have?

Sam: Well, how fixed are you on the piano being a baby grand? Would an upright piano be an option?

Ayako: Hmm. I don't know.

Sam: It would fit through the door on the ground floor and cause fewer problems. I've also got the option on a really nice white vintage upright piano, with black design work.

Ayako: OK. That sounds like it might work. Could you send me over some photos of it?

Sam: I'll do it now, together with the rental and delivery information and costs.

Ayako: Great. Thanks, Sam. Let me think about it and I'll call you back later today.

Sam: Sure, no problem. I'll wait for your call. 

Task 1

Task 2


Worksheet82.28 KB

Language level

Average: 4 (46 votes)
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Submitted by Naryman on Thu, 04/07/2024 - 11:37


In fact, I'm not sure if I can remember it, but I'll give it a shot. 

I think the problem was a technical issue with the internet; the connection was weak and slow. 

The technician told me to make sure that the wires are connected to their places well.

Finally, the problem was solved.

Submitted by iepenarandao96 on Sun, 25/02/2024 - 02:48


I usually have a very unstable internet service in my home so usually I'm the one that call the internet company to ask them to fix the service. Rarely they take long solving that problem.

Submitted by on Sun, 10/12/2023 - 18:54


About three months ago we discussed about our friend who was absent a long time on his birthday we reached him and found out about his illness and he came back greatly

Submitted by aysegul765 on Mon, 31/07/2023 - 08:30


About 2 months ago I with 2 of my friends discussed about the absence of our friend for a long time. Her phone was out of order and she was ill. On her birthday we tried to reach her and then found about her illness

Submitted by on Tue, 06/06/2023 - 08:56


Good time everybody
I had a discussion about a problem with one of my co workers on phone last week. I work at the hoteling ward in the hospital named VIP and as the result of my responsibility I tried to convince her not to attach the labels which are wrong both grammatically and in translation.

Submitted by Artyev on Fri, 19/05/2023 - 00:42


This situation happened when me and my mother wanted to come back from Stryi(Lviv region) to Slobozhanske(Kharkiv region). I bought two tickets on train online, which cost around 60$, but the payment wasn't accepted! I thought, that I had lost 60$ and tickets to home, but thanks to workers of Monobank, I could return my money.

Submitted by natakozak on Wed, 08/03/2023 - 14:00


In my case, I prefer to solve problems in messengers, because it is much easier that way. But there were also cases recently when I needed to determine the place and time of a meeting, resolve some plans or talk about rescheduling lessons through a phone call.

Submitted by Ehsan on Tue, 06/09/2022 - 04:56


it was just yesterday. I work in a company from 7:30 am until 14:15. I tried to teach at a university. everything was ok but we had only one was time. I couldn't take classes before noon. finally they manage to give me classes which hold after 14:15.

Submitted by 600020876 on Mon, 27/06/2022 - 11:07


i really like this site, its so pro! i like the people on this site aswell they my brodas luv u!!!!!!

Submitted by jmajo on Thu, 12/05/2022 - 15:35


Usually I have to do that at my work, last week I have to work on a solution to a problem where there was an issue with a service at my work, so the clients where calling at us to complain about an internal website, I had to call to the webmaster and get a solution with him, it wasn't very easy to find it but at the end of the day, he could fix the bug and all went fine to the clients.

Thanks for the episode.
Great site!