Challenges at work

Challenges at work

Listen to four people talking about different business challenges to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.




I'll never forget the first time I met our new contact from Retrolink, one of our top five customers. I had travelled to their office to meet him in person, talk about the history of our companies together and define a shared vision for future co-operation. I wanted to focus on building a good relationship with him which would be a good foundation for working together.

So, when we met I wanted to make a good impression and also show him respect. I greeted him with a handshake and addressed him by his surname. When I put my hand out I realised he had been moving in to give me a hug, so we did an awkward mixture of the two! Also, when I greeted him by his surname, he responded politely, though he used my first name. It was all a little uncomfortable.

In this situation, I guess I made assumptions about the level of formality he expected. Even though he had never met me before, he knew our two companies had been doing business with each other for years and he wanted to build on that history by being less formal with me from the beginning. The real learning here for me was that I shouldn't assume we all have the same ideas about meeting people for the first time.


I'd never worked with a virtual team on an international project before. It was quite exciting, though also challenging to work with people from different countries, many of whom I would never actually get to meet in person. There were a lot of things that were different about working in the same office and it was quite challenging at the beginning.

For example, there were different time zones, different IT systems and even different local regulations, which impacted on what each person was allowed to, or able to, do for the project.

There were also interpersonal differences, such as different ways of working, approaches to deadlines and when to reply to emails. And we shouldn't forget the fact that English was the project language and that most people on the team had to work in a language which wasn't their first. A positive of this was that it meant that everyone, including the native English speakers, had to make the effort to communicate clearly and clarify their own and everyone else's understanding.

To help us all get on the same page, we defined the communication norms and the rules the team would follow, as well as the meeting dates and deadlines. We laid this all out in a document called a team or project charter. This was really useful and in the end the project was a great success. I'm looking forward to working on my next international project.


I went through a bit of a rough patch last year at work. I was already committed to too much and then we lost a team member through restructuring and I quickly became overloaded. This led to me doing too much overtime and feeling very stressed. My boss was really helpful and she pushed back against the unrealistic targets that had been set for our department. She also introduced me to the smart approach to goal setting. It's an acronym, S-M-A-R-T. You use it to create goals that are Specific, Measurable, Achievable, Relevant and Timely.

I used this approach to deal with all of the things that were overloading me. It helped me to prioritise some tasks, to do some later and to drop some completely.

I often use this approach now and feel much more in control of my time and workload.


Have you ever missed a flight or had one cancelled? I did. It happened to me last week. My flight home from a business trip was the last one of the day and we were told it was going to be delayed. That's always a risk at the end of each day. The ground crew kept extending the delay until eventually they cancelled the flight completely. They then told us to go back through the airport to the departures area to talk to their agent who would organise hotels for everyone and rebook us on the following day's flight.

As soon as they made the announcement about the cancellation, I knew I had to think quickly as it would not be likely that the flight would have capacity to take everyone from my cancelled flight. I hurried back through the airport and was one of the first to make it to the desk. That turned out to be a good idea, as there were only nine seats available on the flight the next morning. Everyone else had to fly to a different airport and then continue back to our destination airport in coaches. Lucky me! Right?


Worksheet119.1 KB

Language level

Average: 4.5 (34 votes)
Do you need to improve your English listening skills?
Join thousands of learners from around the world who are improving their English listening skills with our online courses.

Hello Dandyno

'I did' is correct here. It would also be fine to use a present perfect form, but it's very common for people to answer a question about their life experience using a past simple form. The question is very open-ended, but since the speaker is often thinking of a specific past time in their answer, many times they will use a past simple form.

As you can see, the choice of verb form depends on how the speaker views the action they are speaking about.

Hope this helps.

All the best


The LearnEnglish Team

Submitted by Diegoratti90 on Fri, 24/04/2020 - 08:15

I face challenges at work every day. I work in a big architectural design studio in Milan city. Speaking about my work activity we submit deadline for delivering project and we are called to work in a team group, with also consultant engineers and other people. Today is more challenging than in the past since the fact technologies, products and new standard in architectural branch of study, require you to always be updated and open minded toward new solutions in the market. At the moment the most difficult challenge I face is unrealistic deadlines. A project which should be done by 4 people in a realistic time of 6 months is constricted in half time and you will be probably asked to cooperate in several projects!!! The result: endless and stressful daily job, 10-11 hours/day working activity,. It's an unfair game where bosses overstress their workers to increase their own profit!

Submitted by hrahmani on Wed, 29/01/2020 - 16:18

I frequently face the rigid submission deadlines as part of my job. They are usually the deadlines for submitting the funding requests. The submission is online for all of them and is closed at the given time. Normally, I start preparing a proposal around two weeks time before the deadline. This is a fair amount of time required for the preparation. However, I am collaborating with other colleagues who are located in other countries. This means I need their comments and agreement on the proposal. This is the tricky part as their responses come at different times and even sometimes just an hour before the deadline. Hence, simultaneously, handling their comments, avoiding typos due to that last minutes rush and conserving the coherent message of the proposal become really challenging!

Submitted by Mahmoud Samir on Wed, 11/12/2019 - 16:24

yeah alot, one of my frequent challenge at work that my working time isn't fixed; so i have to deal with this variation and go on with everything, it makes me get exhausted sometimes but i should do my work propely

Submitted by Persepolis on Wed, 13/11/2019 - 10:47

hello, could you please tell me how t download the audios?

Hi Persepolis,

I'm afraid the audio is only accessible on the page and cannot be downloaded.



The LearnEnglish Team

Hi Persepolis, you can download the audio. Right click over the player and select the option "save audio as", that is in firefox (English language) but another browsers have similar features.
Profile picture for user Hoàng Nhung

Submitted by Hoàng Nhung on Wed, 21/08/2019 - 08:35

I do face challenges at work but it is ok. Everytime, I feel sad or stress, I go out for walk or I go to pagoda to pray. I also chatting with my friend about my difficult time. I love my job so the challenges at work is nothing with me.

Submitted by ADELE on Fri, 26/07/2019 - 14:21

Thank for this topic it was very interesting i have learnt more about.