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A phone call from a customer

Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.

Discussion

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Language level

Intermediate: B1

Comments

I can do extension for customer who has a cash flow issue

I think that an exception is sometimes fine, but it should not always because the people get used to it and the company falls.

yes, I can do a favor for some customer who has a good contract

Sometimes I make exceptions with some clients but when I do it, is for an important reason. I think it is pretty important to comply with labour regulations.

Yes, i believe offering favours to clients sometimes helps keeping healthier relationship and mutual respect in business. This way one's business can be viewed as epitome to attract other clients.

Clients are key to the success of any business. Therefore, sometimes businesses do need to make exceptions which will show that they are ready to go above and beyond to retain the existing customers. If I were to have a business, I would make exceptions for important clients on an individual basis.

I don´t understand how I can do the task number 2

Hi Josedaniel51,

To add a sentence to a group, first click or press on the sentence. It will turn grey. Then, click on one of the two grey boxes below, and it will be added to it. Make sure you click on the box, not any sentences that are already in the box (as that will replace it rather than add it).

I hope that helps.

Jonathan

The LearnEnglish Team

Yes, it is necessary to do sometimes.

I can make an exception if they give me an important reason to do it.

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