You are here

A phone call from a customer

Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.

Discussion

Download

Language level

Intermediate: B1

Comments

Yes, I made exceptions more than a few times, when worked. personally, I think that it is a bad behevior about other clients but sometimes some people have problem thus we can help them.
when I did it, some of them appricated and I was glad because of it. But some times some of them made annoyed.

Yes I do that, I make exceptions at more than time to our clients, but some of them are really annoying and other are good with the dealing, and I also discovered one thing through it that the clients women better than men.

This issue doesn't concern me. I am not a supplier.

yes, I could do a favour for my client, if it's our old client and plus he is giving us another order :)

I have a problem with the word " our" in brithis , listening the audio, I wonder if in Brithish eglish you can pronunciate as " A "in spanish

Hello Jorge,

I'd recommend you pronounce 'our' as /aʊər/ -- you can hear a recording of it on this dictionary page (click or press on the small audio symbol under the word 'determiner').

This is different from 'a' in Spanish. It has more than one vowel sound. You might try saying 'au' and then 'güa' (I've written these thinking in Spanish orthography; the 'g' isn't pronounced) quickly together -- that is close to the pronunciation of 'our' in British English.

Hope this helps you.

All the best

Kirk

The LearnEnglish Team

Sometimes, We have to do a favour to our customer. speacially when there is something went wrong with the customer like this problem.

I work for distribution company, so I work with suppliers and hospitals;
meaning I am a customer to suppliers and hospitals are my customers.

Suppliers always assist me with quotation extension and I helped hospitals with orders placed query.

I always appreciate Suppliers cooperation and its feel so good to help hospitals.

Yes, I think I could do a favour to my clients, but only in the situacion if it was very important clients for our company and if they ask about it in a polite form !!!!!!

Hahah i´m agree with you

Pages