You are here

A phone call from a customer

Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.

Discussion

Download

Language level

Intermediate: B1

Comments

Last year I worked an English course in Turkey as a receptionist. Sometimes we encountered same this situation. We can have flexible decision. Because important clients are raising up any company or not. If you interesting wit him very well, you will enforce.

Would it be wrong to say "You'll really help us" instead of "You'll really be helping us"? I don't know the difference in this situation.

Thank you

Hello rerre,

Grammatically it would not be wrong and it would make sense. However, certain phrases are simply more commonly used by convention and the continuous form is generally used. A common alternative would be 'It would be a great help'.

If you check the transcript you'll notice that we use would rather than will. This is a more polite way of expressing the same thing in this context.

 

Peter

The LearnEnglish Team

Hi Peter,

Thank you for your explanation! It was very helpful.

rerre

I have studied criminal law. This is a great and very enjoyable dispute between philosophy of law that the rules should be flexible or they should be constant or fixed. In spite of those dispute, I should say that the rule constancy has many experimental and useful function. Firstly, it helps people to know about their rights and obligations. Secondly, it will become our habit and we would act very well and without any problems by the rule consistancy. Thirdly, managers and other people cannot behave illegal against customers. And so on. But we should be more flexible is a necessary in our lives especially in business. A good rule or law is that can manage our lives and allows some sensible exceptions which are necessary.

Thank you so much for this nice website, but I ask for downloading the audio if it is possible!

I am an evaluation manager, so different evaluation consulting firms and independent consultants submit to me their products under certain contracts. Just a few of them have requested some exceptions in terms of new dates to present the expected deliverables. Most of the time, considering the timely submissio of previous deliverables and the need to get quality products, I have accepted their requests.

I think the rules is makes for help us, but sometimes the rules can interfere, so, in this cases we can do one exeption. For me is reallly importan be flexible and act with intelligence and common sense in this way we can modify the rules in some specific cases.

If I am a supplier, I would make favor to my strategic clients. I will do my best to get their loyalty by giving them exceptions in price, payment terms and what they need without cause harm to the organisation.

I think you have to allow the extension , only for customers that you know well. Your loyalty customer, you have to be sure that they will pay you and don't make trouble in your cash flow.

Pages