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A phone call from a customer

Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.

Discussion

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Language level

Intermediate: B1

Comments

Yes, I extended a terminal payments to my friend for a year...

I don't have a my activity and I don't manage customer directly. Anyway I think that it is useful helping customers if you can do it. In fact if you dont help the customer he could have serious issues and this situation could compromise his future business also with you.

Well, I can't really answer the question because I don't have a company and I'm not a supplier. I just can imagine what I would do or not. I think it depends on the amount of the order. Maybe I could make en exception if the order is not very big and expensive. It also depends on the costumer, I mean... if he's a reliable one, why not ! We have to trust more the people, even if sometimes that's not easy !

of course, but with consideration for other customers without damaging them

I do not have a company as well.
But, in my point of view it is very important to do favours or make exceptions for important and not important clients, but these attitudes shoud not be recurrent.

Good luck to everyone and be safe.

I have learned some new words as a supplier but apart from that it has been very easy to understand since I have understood everything and it has not been a very long audio as it has not been very heavy.

This listening wasn't difficult to me.
I could follow the listening perfectly and the vocabulary was not very complicated.
The activites were short and simple.

Definitely

Exactly, I did a favour for important clients. For example, a my customer had cash flow ten years ago. He was very hardly, so we helped him. He paid about after two years. Two years ago, an another customer wanted us payment terms extend. we accepted but he didn't do what he said.

I don't have company so i can't answer this question,but bit as general i did a lot of favours until this moment be the way when you do a favour for someone you are feeling that yourself hape.
Notice:
If i have some mistake own my massage please correct me .

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