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A phone call from a customer

Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.

Discussion

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Language level

Intermediate: B1

Comments

I don't have company so i can't answer this question,but bit as general i did a lot of favours until this moment be the way when you do a favour for someone you are feeling that yourself hape.
Notice:
If i have some mistake own my massage please correct me .

It was not difficult for me to follow this audio and it has helped me to expand my vocabulary.
The activities have been quite easy although I was wrong in one.
Next time I will repeat this level until I get 100%.

Hello, everyone! I have just registered to this course. After a long time I am a student again and I am so happy. Well, in reference to the question, I am not a businesswoman but in a daily basis I do favours and make exceptions. It makes you feel good when you help people.

Of course but first, they must understand that not-always will be so.

I don't have any clients. But in the future, if I need to make exceptions and do favours, I will surely do if it's for an important and regular client. I think it's a good way to improve loyal relationship between clients and suppliers.

Hi, in my company es very frecuencly that aor costumer we need exceptions with your orders, or delivery or send of your products, is very commun that they request our help any moment, in our country is important we have happy a our clients for the competence is big.

I was trying to understand to improve my listening skill. These audios helped me very much.
At the beginning I didn’t understand the speeches. I could do text practices all correctly but my listening was bad. They were too fast for me. Because, firstly I was trying to translate it in my mind to my native language. Meanwhile, the speakers were continuing to talk. It was too hard. Then I started to listen to A1 audios first, then listened again and again. Then I tried to write the dialogues which I heard. And day to day, I started to understand better than the previous times.
Nowadays I am listening to B1 audios. That’s very fast compared to A1. I recommend to everyone who tries to improve English.
Firstly, don’t be afraid of to learn a foreign language. Secondly, listen, listen, listen and listen… Thirdly, try to write the dialogues which you heard without looking at the transcript. Then compare the text you write with the transcript. You will see that your skill is improving.
Meanwhile I have some advice for English citizens. :))
Please don’t say “I’ll, you’d, they’ve, she’ll etc. Say I will, you would, they have, she will etc. That’s easier for us to understand. :))

Thanks for your good advice :-)

This listenig was easy for me. I did the exercise 1 and 2 very well. For the next time I will choose the next level of listening. However I learned some new vocabulary related to the money. It like it

I think this listening was easy for me because I did it ver well. I also did both task 1 and 2 and I put the answers all correct. For the next time, I will choose a listening a bit more difficult. However, I learned some new vocabulary related to the money and deliveries. It was fun.

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