Dealing with a problem
Do the preparation exercise first. Then watch the video and do the exercises to check your understanding and practise the language.
Transcript
Ana: Hi! I'm Ana. Welcome to What to Say!
Do you know what to say when you need to deal with a problem? Listen out for useful language for dealing with a problem. Then, we'll practise saying the new phrases – after this.
Vanya: Yuna!
Yuna: Oh, morning!
Vanya: I've got a bit of a problem.
Yuna: What's wrong?
Vanya: Can we talk in private?
Yuna: Of course.
Yuna: Right, so, what's the matter?
Vanya: Well, I've made a mistake. A big mistake.
Yuna: OK. I'm sure we can work it out.
Vanya: It was such a silly thing to do!
Yuna: I'm getting worried now. What's going on here?
Vanya: OK. It was late last night and I was tired. I wasn't concentrating and I accidentally used my company credit card instead of my own to buy something!
Yuna: Don't worry, these things happen. There's a procedure to deal with this. How much did you spend?
Vanya: It was quite expensive.
Yuna: How expensive?
Vanya: It was very expensive.
Yuna: Vanya, how expensive?
Vanya: £3,782 … and 56 pence.
Yuna: What? You spent £3,782?!
Vanya: … and 56 pence.
Yuna: What was it? Vanya?
Vanya: Just a weekend break! I just like a really nice hotel!
Yuna: OK, I see. Thanks for letting me know.
Vanya: Ah! I feel so much better now I've told you. Please don't tell Noelia.
Yuna: Oh, I'm definitely going to tell her!
Noelia: Hi!
Vanya: Hi!
Ana: Hello again! Wow, that's a lot of money for a weekend break. So, did you notice the useful phrases used for dealing with a problem? Listen to me and then repeat.
What's wrong?
I've got a bit of a problem.
Could we talk in private?
What's the matter?
I've made a mistake.
I'm sure we can work it out.
Don't worry, these things happen.
Thanks for letting me know.
I feel so much better now I've told you.
Ana: Try and use some of these phrases the next time you need to deal with a problem in English. Bye for now!
The last time I helped someone was at work, when my colleague came to me and said he had a problem, and he made a silly mistake by sending an email to the wrong person. I comforted him and showed him the best way to send an email to a specific person by searching for the person first, then taking a moment to review the email after finishing writing it
It had been a long time since a member of my team told me that he had accepted tasks from other departments without getting approval from the line manager, which is the usual procedure. As a result, we updated some procedures and sent an email to the department to explain how to handle an urgent situation without waiting for line manager approval.
Actually, I don't remember when was the last time I helped someone at work. Seems I've never did it before, my collegues just don't make any mistakes)
By the way, it's impossible to leave the comment to the first video of this series.
Hello Safe_Mode
This is fixed now. As always, thanks for letting us know.
Best regards
Kirk
LearnEnglish team
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It was two weeks ago with my cousin. She is in college and her teacher sent her a group project related with law matters, normative, articles, even a study case she has to defend as if she was a lawyer herself along with her teammates. Since I graduated from college three years ago as a lawyer, I knew what it has to be done in these things, so I gave her all the information I know from law school and tips so she can do her best defending her project.
i've helped many homeless people with money but nowdays i'm living with my grandparents. helping them after my work and i also helped my freind to apply for an internship in a multinational campany
When was the last time you helped someone with a problem at work?
When i was working as math teacher i was helping my colleagues. Actually i was a junior teacher so sometimes i replaced teachers who they asked me. It was such a joyful assistance. BY the way i make an effort to learn English language and increase my all skills . Now i don`t work but i am searching work. All you pray for me please.
When was the last time you helped someone with a problem at work?
I helped my colleagues at work. We are teachers and one of our most demanded duties is to print and design values diplomas and other values for our students, sometimes they don't have time due they are moms and have families, so I'm always trying to help them with those little responsibilities. So I can say that I'm always helping my teamwork and dealing with other things too.