Dealing with a problem

In this video, Vanya goes to Yuna with a problem. Listen to the language they use for dealing with a problem and practise saying the useful phrases.

Do the preparation exercise first. Then watch the video and do the exercises to check your understanding and practise the language.


Ana: Hi! I'm Ana. Welcome to What to Say

Do you know what to say when you need to deal with a problem? Listen out for useful language for dealing with a problem. Then, we'll practise saying the new phrases – after this.


Vanya: Yuna!

Yuna: Oh, morning!

Vanya: I've got a bit of a problem. 

Yuna: What's wrong?

Vanya: Can we talk in private?

Yuna: Of course.

Yuna: Right, so, what's the matter? 

Vanya: Well, I've made a mistake. A big mistake.

Yuna: OK. I'm sure we can work it out.

Vanya: It was such a silly thing to do! 

Yuna: I'm getting worried now. What's going on here? 

Vanya: OK. It was late last night and I was tired. I wasn't concentrating and I accidentally used my company credit card instead of my own to buy something! 

Yuna: Don't worry, these things happen. There's a procedure to deal with this. How much did you spend? 

Vanya: It was quite expensive.

Yuna: How expensive?

Vanya: It was very expensive.

Yuna: Vanya, how expensive?

Vanya: £3,782 … and 56 pence.

Yuna: What? You spent £3,782?! 

Vanya: … and 56 pence. 

Yuna: What was it? Vanya?

Vanya: Just a weekend break! I just like a really nice hotel!

Yuna: OK, I see. Thanks for letting me know.

Vanya: Ah! I feel so much better now I've told you. Please don't tell Noelia.

Yuna: Oh, I'm definitely going to tell her!

Noelia: Hi!

Vanya: Hi!


Ana: Hello again! Wow, that's a lot of money for a weekend break. So, did you notice the useful phrases used for dealing with a problem? Listen to me and then repeat. 


What's wrong?

I've got a bit of a problem.

Could we talk in private?

What's the matter?

I've made a mistake.

I'm sure we can work it out.

Don't worry, these things happen.

Thanks for letting me know.

I feel so much better now I've told you.

Ana: Try and use some of these phrases the next time you need to deal with a problem in English. Bye for now!


Worksheet103.03 KB

Language level

Average: 4.5 (33 votes)

Hello Mustafa Ghreiri,

There's no need! But thanks for asking.

Best wishes,


The LearnEnglish Team

Profile picture for user Hennadii

Submitted by Hennadii on Fri, 08/01/2021 - 16:21

Honestly, it's absolutely no problem for me to help someone. Of course, I have my own work to do and I can't ignore it to do something else (not my tasks) by I think we have to help each other at work because we are a team. Sometimes your colleagues need to do what you've done before and you know exactly how to cope with it. Or you just need to connect two people at work so they can end their job together. Unfortunately, there are always some guys who just try to delegate their duty on you because they are lazy or don't what to take responsibility for the result. Well, I dealt with that crap before and these sly-asses don't bother my any more ))
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Submitted by Riza on Fri, 01/01/2021 - 15:42

The last time when I had to help my manager was during quarantine. Our office was about to close, so we had to explore a totally new world by starting working online! I clearly remember the time when I was learing how to use Skype and other websites for online teaching! Right now it's my steady job and part of my life, however at that time it was a complete nightmare)))

Submitted by fariba on Mon, 28/12/2020 - 11:19

one years ago last time i help another person.

Submitted by Without user on Sun, 13/12/2020 - 21:02

I helped my workmates to survive in the spanish administration where we worked. We had terrible and bad bosses, and other workmates who worked really bad and very little and they also wasted time. At that time we had a lot of work to do... Terrible times for all of us! I was their head and I taught them to work out of that environment and to be focused on our tasks. Awful time, awful administration... But we are all out now!!!! :) Happy Christmas British friends!

Submitted by mamomamo on Thu, 19/11/2020 - 13:00

I always help my workmate these days, we've a new system, because I have been working in this system, I solved their problems.

Submitted by Momocompanyman on Mon, 09/11/2020 - 07:38

Last year, when my colleague made a mistake regarding the installation of the equipment, I assisted him to set it according to the supplier technical datasheet.

Submitted by tompunta on Thu, 05/11/2020 - 21:15

well, my cousin lost his phone in our trip to italy at the weekend so my aunt was worried about him. We are staying in different hostel, so I booked a room in the same hostel where I was staying and this case my cousin and my aunt were able to talk all weekend.
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Submitted by vsanchez75 on Mon, 26/10/2020 - 14:33

The problem was I couldn find something but my former boss moved these things and he did not tell me. To me was disstresing