Do the preparation exercise first. Then watch the video and do the exercises to check your understanding and practise the language.
Ana: Hi! I'm Ana. Welcome to What to Say!
Do you know what to say when you need to deal with a problem? Listen out for useful language for dealing with a problem. Then, we'll practise saying the new phrases – after this.
Yuna: Oh, morning!
Vanya: I've got a bit of a problem.
Yuna: What's wrong?
Vanya: Can we talk in private?
Yuna: Of course.
Yuna: Right, so, what's the matter?
Vanya: Well, I've made a mistake. A big mistake.
Yuna: OK. I'm sure we can work it out.
Vanya: It was such a silly thing to do!
Yuna: I'm getting worried now. What's going on here?
Vanya: OK. It was late last night and I was tired. I wasn't concentrating and I accidentally used my company credit card instead of my own to buy something!
Yuna: Don't worry, these things happen. There's a procedure to deal with this. How much did you spend?
Vanya: It was quite expensive.
Yuna: How expensive?
Vanya: It was very expensive.
Yuna: Vanya, how expensive?
Vanya: £3,782 … and 56 pence.
Yuna: What? You spent £3,782?!
Vanya: … and 56 pence.
Yuna: What was it? Vanya?
Vanya: Just a weekend break! I just like a really nice hotel!
Yuna: OK, I see. Thanks for letting me know.
Vanya: Ah! I feel so much better now I've told you. Please don't tell Noelia.
Yuna: Oh, I'm definitely going to tell her!
Ana: Hello again! Wow, that's a lot of money for a weekend break. So, did you notice the useful phrases used for dealing with a problem? Listen to me and then repeat.
I've got a bit of a problem.
Could we talk in private?
What's the matter?
I've made a mistake.
I'm sure we can work it out.
Don't worry, these things happen.
Thanks for letting me know.
I feel so much better now I've told you.
Ana: Try and use some of these phrases the next time you need to deal with a problem in English. Bye for now!