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Dealing with a problem

In this video, Vanya goes to Yuna with a problem. Listen to the language they use for dealing with a problem and practise saying the useful phrases.

Do the preparation exercise first. Then watch the video and do the exercises to check your understanding and practise the language.



Language level

Upper intermediate: B2


I always help my workmate these days, we've a new system, because I have
been working in this system, I solved their problems.

Last year, when my colleague made a mistake regarding the installation of the equipment, I assisted him to set it according to the supplier technical datasheet.

well, my cousin lost his phone in our trip to italy at the weekend so my aunt was worried about him. We are staying in different hostel, so I booked a room in
the same hostel where I was staying and this case my cousin and my aunt were able to talk all weekend.

The problem was I couldn find something but my former boss moved these things and he did not tell me. To me was disstresing

my sister she broke her hand and i helped her with her homework and her teacher start saying you didn't solve the homework by yourself then i interrupted her and said she has a broken hand and i wrote it for her

When was the last time you helped someone with a problem at work?
Well, it was last year, I was teaching at classroom when I recieved a phone call, it was a collegue
and she told me "I've got a bit of a problem",therefore I said "Wha's the matter". It turned out that,She was running of time and couldn't get in,so she wanted some help.
I said "Don't worry, these things happen".Although, our boss told us if we arrieved late,we have to pay a fine.
At the end,I had to open the auxiliary gate, Fortunately, nobody saw us.

It was a three weeks ago when I called my friend to help me in my work which is cleaning birdnest (expensive Chinese food) but she was being very slow so I decided to put all the finished ones in the same bowl so my chief wouldn’t know who made what. But unfortunately she didn’t get better and he realised that she was being slow.

It was a year ago, I helped one of the co-worker in something in outlook email because I was a trainee in the help desk so it was my duty to help anyone in the company facing any technical issues.

I don't remember helped anybody at work, but I have helped my sister and her classmates with some tasks and they pay me to solve his issues. They are working and studying at a time so they need help with tests and assignments. It is good to me because I can go over some topics and earn some money.

In the last three years I helped my niece, because she had a child one year old and she had having evident troubles studying for passing the academic exams. Therefore I wrote the summaries of the books which she would have to study and she easily passed all the exams.