The changing workplace

What skills will the workforce of the future need?

As technological innovations continue to change the workplace, we are seeing more industries entrust their operations to new gadgets, software and programs that can transform the workplace. One such technology that has the potential to revolutionise workplaces in the coming years is RPA (Robotic Process Automation). With more industries starting to embrace RPA software, RPA robots would be able to handle mundane, repetitive tasks like some of the clerical work normally dealt with by administrative staff, thereby lowering running costs and increasing productivity.

There is a common concern that companies employing technology like RPA are only interested in increasing their profit margins through cost reduction, and that this trend would eventually leave most of the workforce jobless. However, while it is true that the menial tasks of administrative and clerical jobs are likely to be taken over by automation, the demands on the average office worker will evolve to include more creative work, managerial duties and communication with clients and suppliers.

With this shift in focus, the skills required of future workers are also bound to change. Moving away from basic data entry skills, the worker of the future will be expected to have transferable problem-solving and critical thinking skills that will enable them to tackle any difficult situation and work independently to find solutions.

The ability to adapt and be agile would also be essential in a world that is likely to become increasingly volatile, uncertain and complex. Having such flexibility, coupled with the desire to keep learning and the initiative to step forward, the successful worker of the future is one who will be able to use their skills to seek out opportunities, make improvements and take on new challenges wherever they'll be working.

By equipping our future generation of workers with such business skills, we can ensure that when automation fully takes over, our workers will have the survival skills to become better employees and leaders of the future.