The changing workplace

Learn how to write about changes in the business workplace.

Do the preparation task first. Then read the text and tips and do the exercises.

Reading text

What skills will the workforce of the future need?

As technological innovations continue to change the workplace, we are seeing more industries entrust their operations to new gadgets, software and programs that can transform the workplace. One such technology that has the potential to revolutionise workplaces in the coming years is RPA (Robotic Process Automation). With more industries starting to embrace RPA software, RPA robots would be able to handle mundane, repetitive tasks like some of the clerical work normally dealt with by administrative staff, thereby lowering running costs and increasing productivity.

There is a common concern that companies employing technology like RPA are only interested in increasing their profit margins through cost reduction, and that this trend would eventually leave most of the workforce jobless. However, while it is true that the menial tasks of administrative and clerical jobs are likely to be taken over by automation, the demands on the average office worker will evolve to include more creative work, managerial duties and communication with clients and suppliers.

With this shift in focus, the skills required of future workers are also bound to change. Moving away from basic data entry skills, the worker of the future will be expected to have transferable problem-solving and critical thinking skills that will enable them to tackle any difficult situation and work independently to find solutions.

The ability to adapt and be agile would also be essential in a world that is likely to become increasingly volatile, uncertain and complex. Having such flexibility, coupled with the desire to keep learning and the initiative to step forward, the successful worker of the future is one who will be able to use their skills to seek out opportunities, make improvements and take on new challenges wherever they'll be working.

By equipping our future generation of workers with such business skills, we can ensure that when automation fully takes over, our workers will have the survival skills to become better employees and leaders of the future.


  1. It is helpful to start with a more general statement before narrowing it down to talking about a specific example, e.g. technological advancements will continue to change the workplaceone such technology is RPA.
  2. Use clauses to show if a change is going to happen:
    • over a period of time, e.g. As technological innovations continue to change the workplace, ... / With more industries starting to embrace RPA software, ...
    • at some point in the future, e.g. when automation fully takes over, ...
  3. Connect new paragraphs to what was previously written in order to achieve better cohesion, e.g. With this shift in focus, ... The ability to adapt and be agile would also be essential ... / By equipping our future generation of workers with such business skills, ...
  4. When talking about future trends, use a variety of phrases to show the different levels of probability of things happening, e.g. to be likely toto have the potential toto be expected toto be bound to.
  5. Conclude with a summary of the main points of your article.
Take your language skills and your career to the next level
Get unlimited access to our self-study courses for only £5.99/month.


Worksheet144.72 KB

Language level

Submitted by Ugulhan on Tue, 13/10/2020 - 07:03

I think that if RPA replaces our workplaces, anyway they will be controlled by humans seeing as the complex program of RPA will construct by engineers. Therefore, RPA can be performed only the ordered tasks, such as upon mentioned clerical and mundane works. In this meantime, employees can develop their business skills such as critical thinking, analyze the fact, and evaluating the solution to the problem. These can not be performed by RPA because of the lack of critical thinking so a human can take such initiatives in the future.

Submitted by OlaIELTS on Sun, 24/05/2020 - 17:50

I think workplace of the future will change by shifting focus, also skills required of the future workers are bound to change. The business skills necessary for future worker to be successful will be transferable problem-solving and critical thinking skills.

Submitted by Magedelabd on Sun, 24/05/2020 - 13:40

The modt businesses skill will be needed is the computer . Language. Marketing . Communication skills