Do the preparation task first. Then read the text and tips and do the exercises.
From: Eloisa Marr
To: Sam Matthews [landlord]
Subject: 32 Acacia Avenue electricity problem
I'm writing on behalf of myself and my flatmates about Number 32 Acacia Avenue as we've been having problems with the electricity.
We noticed that if we use more than one appliance at night when the lights are on, the power cuts out. This means that we can't use the dishwasher at the same time as the oven, for example. For a while we have been careful but recently we have found that even in the daytime, more than one machine running can cause a power cut. Occasionally, the power cuts out for no obvious reason.
We know the electrician who came before couldn't find anything wrong, but please can someone come again as the problem is getting worse? If it would be easier, we can arrange an electrician ourselves and send you the bill.
- To email someone who's not a friend, use a neutral style and polite tone.
- Start the email with Dear … , not Hi. End it with Kind regards or just Regards.
- Organise your email in three paragraphs:
- why you're writing
- the problem
- what you want the solution to be
- Keep it short and simple. Only include the important information.
- Put specific information in the subject line. Don't just put Problem.