An email to explain an accommodation problem

An email to explain an accommodation problem

Learn how to write an email to explain a problem with your accommodation.

Do the preparation task first. Then read the text and tips and do the exercises.

Preparation

Reading text

From: Eloisa Marr
To: Sam Matthews [landlord]
Subject: 32 Acacia Avenue electricity problem

Dear Sam,

I'm writing on behalf of myself and my flatmates about Number 32 Acacia Avenue as we've been having problems with the electricity.

We noticed that if we use more than one appliance at night when the lights are on, the power cuts out. This means that we can't use the dishwasher at the same time as the oven, for example. For a while we have been careful but recently we have found that even in the daytime, more than one machine running can cause a power cut. Occasionally, the power cuts out for no obvious reason.

We know the electrician who came before couldn't find anything wrong, but please can someone come again as the problem is getting worse? If it would be easier, we can arrange an electrician ourselves and send you the bill.

Kind regards,

Eloisa

Tips

  1. To email someone who's not a friend, use a neutral style and polite tone.
  2. Start the email with Dear … , not Hi. End it with Kind regards or just Regards.
  3. Organise your email in three paragraphs:
    • why you're writing
    • the problem
    • what you want the solution to be
  4. Keep it short and simple. Only include the important information.
  5. Put specific information in the subject line. Don't just put Problem.

Task 1

Task 2

Task 3

Discussion

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Language level

Average: 4.3 (9 votes)
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Profile picture for user JuanManuelLopezGil

Submitted by JuanManuelLopezGil on Tue, 21/04/2020 - 00:40

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Of course. Right now I share lodging with a Nepalese couple that cooks food with a hard smell that dirty my clothes and room. Is important to respect other cultures but keep a good compartment with roommates because might are from different-cultures. For this reason, all people must keep the common areas of their accommodation clean and organized; respecting the spaces of others. This couple is bad with me because do not clean the kitchen and I can't stand its smell... S.O.S

Submitted by Gabriel Rojas Esté on Fri, 17/04/2020 - 17:12

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Hello everybody, My worst experience in rented accommodation was five or six year ago in a flat. We had had several problems with the WIFI. So, I wrote an email to my landlord like this: ‘Dear Mr. Satochi, I’m writing on behalf of myself and my wife about Number 1447 Connecticut Street as we’ve been having problems with the wireless internet connection. We noticed that if we use more than one device at afternoon the connection got very slowly. This means that we can’t use the laptop at the same time as the streaming TV, for example. Usually, the WIFI internet connection cuts out for no obvious reason. We know the technician who came before apparently fix the problem, but please can you send someone again? If it would be easier, we can call someone and send you the bill. Kind regards, Gabriel’ Fortunately, my landlord send a technician and he fixed the problem.
Profile picture for user Magedelabd

Submitted by Magedelabd on Sat, 21/03/2020 - 18:39

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I always hvae a bad experience with thw hospital a commendation. The room is in clean . The TV is not working and the refrigerant as well.
Profile picture for user Nikolaos Stavrianakis

Submitted by Nikolaos Stavr… on Fri, 20/03/2020 - 08:48

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Sorry, I made a mistake. I wanted to say, caused by mold. Nikolaos
Profile picture for user Nikolaos Stavrianakis

Submitted by Nikolaos Stavr… on Fri, 20/03/2020 - 08:45

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Hi!! I rented a room in the hight street six months ago. I became sick, I had been coughing by mold. Well, I was complaining about the wooden floor in my room, it was basically rotten due to the water which was dripping from the radiator. Each time I complained the old man (landlord) threatened to increase the rent. My complaints fell on deaf ears. Nikolaos

Submitted by jazmin marquez on Wed, 18/03/2020 - 01:02

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From: Jazmín To: Amparo (Landlady) Dear Amparo, I´m writing on behalf of my flatmate, abut number street 13 suth. We have been having problems with the air conditioning. We noticed that if we use more tan one air conditioning of the house, these stop working.This mean that we can´t use the air conditioning of the bedroom and the livingroom at the same time, for example. For a while we have been careful but today we have found that none is working. Please can someone come to fixed this before the problem getting worse? If would be easier, we can arrage a electrician ourselves and send you the bill. Kind regards, Jazmín

Submitted by hungrymoon on Tue, 14/01/2020 - 13:00

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It seems there are some holes on the windows cause to enter cold air into home. So It cause home to be very uncomfortable especially in the nights. Also it causes rising heating cost. If you accept I can ask help from anyone who can repair, and send the bill you, otherwise It would be appreciate If you could offer any solution asap.

Submitted by I P on Wed, 11/12/2019 - 20:09

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Dear Semi, I m writing i on behalf of myself and my roommates about Vuka Micnuvocia 14, as we have been having problems with doors of room in our flat. In the beginning, occasionally, we noticed that door made some odd sounds (like creaking), but it becomes more often and yesterday we couldn t close that doors. Please, can arrange someone to check and try to solve problem, if it would be easier we can arrange someone and send you a bill Kind regards Ivana

Submitted by cittàutopica on Wed, 06/11/2019 - 19:31

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Fortunately, I've never had any serious problem in rented accomodation: only malfunctions of little importance, that the landlords quickly solved. I was lucky to bump into polite lowners.

Submitted by smell08 on Tue, 14/05/2019 - 14:11

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Dear Sam, I'm writing on behalf of myself and my flat mates about Number 20-08 Sunway Geo Avenue as we've been having problem with a fire alarm system. We noticed that it makes noise periodically although we remove it. This means it has disturbed us while sleeping contiuously. We hope the manager who can handle this problem would come to our apartment. and if you decide to send him, could you let me know related schedule? Kind regards, Louis.