A letter of complaint

Dear Mr Jones,

I am writing to express my dissatisfaction with the maintenance service at Harber Branch on Monday 15 March 2026. I asked the team to check my car’s temperature and cooling system. After 20 minutes, the engineer said the car was ready and that the inspection had been completed. In addition, the reception team confirmed that the issue had been repaired and that the cooling system had been tested. However, after leaving the branch and heading to work, I found that the engine temperature had increased and the red warning light had come on after 30 minutes. I returned to the team to have the issue checked again, and I was told that there was no water in the cooling system. Furthermore, the team mentioned that it was the engineer’s fault for not rechecking the system properly. Although the issue was eventually solved, I am concerned about the carelessness of the maintenance team. I would like to request compensation and a refund of the payment. I am writing to bring this issue to your attention and to ask that the quality control system be reviewed.

Yours sincerely,
Mohamed

Dear Sir/Madam,

I am writing to express my dismay at the service at your Eden Hill branch on Saturday 14 January.

It was given to me 150 mg of a medicine called Atentah, but I was supposed to buy 150 mg of Venvanse. Which could have been a huge mistake because these two medicines are very different and If I had some heavy psychological disorder, I could have gotten worse.

I want you to have a conversation with your employees about that. This cannot happen again.

Yours faithfully,

Beatriz.

Dear Madam, 

I'm writing to express my dismay regarding the service I received from 10 to 12 August at The Grand View Hotel.

On this occasion, I had previously booked a double room with a sea view at $150 per night, as the advertised price online indicated.

Unfortunately, when I arrived, I noticed I was given a single room overlooking the parking lot. Also, the air conditioning did not work during my entire stay. I called the hotel staff, but my requests were ignored, and they did not fix it. Finally, when I checked out, I was charged $200 per night.

This issue has ruined my entire holiday experience, and it has made me doubt the quality and reliability of your service. 

I would be grateful if you could issue a partial refund and take steps to make sure this does not happen again.

I trust that you will improve your service and solve this matter promptly.

Yours faithfully,

Tabatha Zarza

Dear Sir/Madam,

I am writing to express my dismay at the service at your Fortuna shop on Tuesday 1 July.

I have ordered left hinge conditions of angular velocities for Nissan Almera with ABS. I was served quickly even thought there appeared to be only one sales manager on duty. However, as I was leaving I saw that I had been given the spare part I've mentioned before but for car without ABS.

If I hadn't noticed the difference between two spare parts ABS wouldn't be working, that could lead to dangerous consequences. I would be worried about getting any future requests for spare parts at Fortuna shop.

The sales manager apologised and corrected the mistake but I wanted to bring it to your attention. I think it happened because there were not enough staff on duty. I understand that mistakes happen but there needs to be a minimum of two sales managers at all times so all request can be checked.

I hope you can take steps to make sure this mistake does not happen again.

Yours faithfully,

Sergey Dmitriev

Would this sentence ever be correct in English, even if it sounds old-fashioned or something similar:

"For no wise, law-abiding spouse would become an accomplice to gold smuggling."

I'm especially curious about the first part.

Dear Sir/Madam,

I'm writing to express my dismay with the service at Bokis.com at 14. January.

I ordered several books from your internet service Bokis.com, but when they arrived the package was broken, and two of the books were water damaged. I called customer service but they said the package must have been broken after they sent it. In the rules and regulations at Bokis.com it specifies that the company takes responsibility for the package right on to the deliverance.

On the background of this I would like a refund for the two books that were damaged, or preferably, new copies of the two books sent to my address with a reduced price because of the delay and damage compensation.

I hope to hear from you soon

Yours Faithfully

Sam Bingham

Dear Sir/Madam

I hope you are well, I am writing from Eden Hill branch, because we read you email and we are consternated about that situation.

The mean mistake was the pharmacists have several patients and he doesn't pay attention. Moreover, we have into account our clients comments and off course, they will be a new pharmacists to duty with the currently. 

However, we have been implementing a new pharmacy system that verifies the prescription and the deliver of the pills.

Due to this fact, you must be calm in our installations and this mistake will never happen again.

Yours faithfully,

Angela Rodríguez

Dear Madam, 

I'm writing to express my dismay regarding the service I received from 10 to 12 August at The Grand View Hotel.

On this occasion, I had previously booked a double room with a sea view at $150 per night, as the advertised price online indicated.

Unfortunately, when I arrived, I noticed I was given a single room overlooking the parking lot. Also, the air conditioning did not work during my entire stay. I called the hotel staff, but my requests were ignored, and they did not fix it. Finally, when I checked out, I was charged $200 per night.

This issue has ruined my entire holiday experience, and it has made me doubt the quality and reliability of your service. 

I would be grateful if you could issue a partial refund and take steps to make sure this does not happen again.

I trust that you will improve your service and solve this matter promptly.

Yours faithfully,

Tabatha Zarza

Dear Sir/Madam,

I am writing to express my dissatisfaction with the appointment services at your hospital.

I booked an appointment with a Consultant in Internal Medicine for 1:00 PM. I arrived 10 minutes early and completed the check-in process at the reception. I was then directed to the consultant’s office, where I waited for more than an hour. During this time, I noticed that I was not the only patient scheduled for 1:00 PM — there were around ten patients given the exact same appointment time. This is highly unacceptable.

As a private hospital, when patients schedule appointments and pay significant fees, they expect the service to be efficient, well-organized, and punctual. Unfortunately, my experience did not meet these expectations.

I will reconsider returning to your hospital in the future unless improvements are made to ensure smoother operations and a better patient experience. I hope you take the necessary steps to address this issue and restore the hospital’s good reputation.

Yours faithfully,
Ghufran