
Do the preparation task first. Then read the text and tips and do the exercises.
Preparation
Dear Sir/Madam,
I am writing to express my dismay at the service at your Eden Hill branch on Saturday 14 January.
I often collect prescriptions from the pharmacy on behalf of my grandmother, Mrs Elaine Bingham. On this occasion there were two prescriptions: one for 10 x 50 mg Kendomol and one for 50 x 100 mg Leoprone. I was served quickly even though there appeared to be only one pharmacist on duty. However, as I was leaving I saw that I had been given 500 mg tablets of Kendomol. This is ten times stronger than the prescription called for.
If I hadn't noticed the difference between the prescription and the actual tablets, my grandmother could have taken a dangerous overdose of Kendomol. I would be worried about getting any future prescriptions at Eden Hill.
The pharmacist apologised and corrected the mistake but I wanted to bring it to your attention. I think it happened because there were not enough staff on duty. I understand that mistakes happen but there needs to be a minimum of two pharmacists at all times so all prescriptions can be checked.
I hope you can take steps to make sure this mistake does not happen again.
Yours faithfully,
Roger Bingham
Tips
- Focus on the most important facts. Don't give unnecessary background information.
- Make sure you include:
- the reason for writing (e.g. I am writing to ...)
- what went wrong
- what you would like to happen now.
- Complaint letters are usually written in a formal style.
- Use passives to be less direct and more formal, e.g. I was served quickly.
- Use Yours faithfully to sign off if you don't know the name of the person you're writing to.
Dear sir,
I am writing this letter because I would like to make a complaint about some damaged goods supplied by your company.
I have ordered two pairs of mugs from your company via the internet. I have received them one week ago. Within a week, all the mugs have lost their shine and the print over them is ripping off. Two out of four mugs have already lost their handles when only held once. Also, it was mentioned on the box of the product that it is microwave proof but the mugs are unsustainable to hot water.
Please check the quality of your company's goods. If it will not be improved, then nobody will buy goods from your company. I would love for you to look into this matter, and either refund my purchase or send out another supply.
I’ve provided my number in this letter and hope that you’ll consider my request. Kindly let me know what you are going to do about this defective product.
Looking for your response , thanks.
Dear Ms Thompson:
Im introduce myself, Im Danika, and Im a regular client of you restaurante because I think that is a nice place to spend a good time in family.
But in this time I'm writing to express my dismay at the service the last time that I visited your place, because the service was slow and when the food arrived, it was super cold.
I think it happened because the waitress was using all the time her cellphone, I suggest to check and regularize if is possible the use of this electronic.
Sincerely DM
No, I have never made a complaint.
Yes, I have made a complaint about bad network issue in my area. I have faced many problems due to bad internet connection. But unfortunately my complaint has not resolved yet.
Yes, I do it complaint many times ... about different services
Mobile operator, purchased item, bill for water... I`m not complaint kind of person, but from any places and people think we are monkey... :/
The results is just "Sorry", "That never had again"....
No, I had never made a complaint before.