Unit 2: Sending and receiving emails

Unit 2: Sending and receiving emails

Learn how to talk about the different parts of an email in English.

Sending and receiving emails

Read the email below and then do the tasks. Task 3 asks you questions about the email below.

Task 3: Starting an email

Reply | Reply to allForward | Delete

From: Samir
To: Sales Team
CC: Hatem Trabelsi; Patricia Bartlett
Subject: RE: Meeting next week
Attachments: New proposal.rtf (376KB)

Hello Sales Team,

I’ve got an idea for next week – see the attached file. I’d like to hear what you think about my suggestion.
I think Hatem and Patricia may be interested, so I’ve copied them in too. Let’s talk more at the meeting next week.

Regards, Samir

Do you need to speak better English at work?
Learn to speak, read, write and understand English in a variety of work situations. Join thousands of learners from around the world who are making great progress with their English level with our online courses.

Language level

A2 English level (pre-intermediate)
B1 English level (intermediate)

Hnin Snow 提交于 周四, 21/07/2022 - 17:12


Good Lesson , I keep studying lessons.

jyoti Chaudhary 提交于 周三, 25/05/2022 - 11:07


good exercise and it is very easy

Olga_Chernyav 提交于 周四, 18/11/2021 - 11:46


very good exercises!

IlyaK 提交于 周二, 16/03/2021 - 20:22

Unit 2 was no more difficult than the first

_Sergey222 提交于 周四, 10/12/2020 - 10:24

The first unit was simpler, but the second is also simple

anna999 提交于 周二, 08/12/2020 - 23:44

Very visual implementation!

EvgeniyKulikov 提交于 周二, 08/12/2020 - 09:49

very useful tasks, I made a mistake in one

margarita.draganchuk 提交于 周一, 07/12/2020 - 17:40

Everything worked out, refreshed knowledge

Julia.a 提交于 周一, 07/12/2020 - 01:51

Very useful exercises, thanks

Pavel_Kharchenko 提交于 周四, 03/12/2020 - 10:26

Really helpful tasks

vika_belan 提交于 周五, 27/11/2020 - 12:26

Very useful and practical tasks, but it was easy for me :)

Nikita Maslov 提交于 周五, 27/11/2020 - 12:24

Not very useful tasks

Celeste Busso 提交于 周二, 22/09/2020 - 19:58

Hi! I wonder how can I keep a record in the lessons that I've completed and if when I finish this course there is a chance to have any kind of certification. With thanks, Celeste
Profile picture for user Peter M.

Peter M. 提交于 周三, 23/09/2020 - 09:59

Celeste Busso 回复


Hi CelesteBusso,

The materials on LearnEnglish are made available for self-study rather than as a course, so no certification is provided and if you want to keep track of your work then you'll need to organise that yourself.

We do also offer courses which work as you describe. You can find these described here:




The LearnEnglish Team

Esperance15 提交于 周一, 29/06/2020 - 11:04

Good day English Team This is very helpful. Thank you so much

Dilnoza Sulaymonova 提交于 周五, 12/06/2020 - 12:15

Hi thank u for helpful information
Profile picture for user zabiullah

zabiullah 提交于 周六, 11/04/2020 - 10:33

thanks from your efforts. it is useful and helpful for all of us. i would write an email to my manger please check it. Mr. Manger; first of all, i thank from your support and helping. some our member have problem, about two months they dont receive thier salary. during this global pandamic and crisis, they want to pay thier salary urgently. but we dont have enough budget. what should i do and how to pay. we are waiting for your response. regards finance

Hello zabiullah

I'm afraid we don't correct our users' emails. Sorry! We are simply too small a team with too much other work to be able to do this. If you have a question about a specific phrase, then please feel free to ask us.

All the best


The LearnEnglish Team

Akmal Karimov 提交于 周一, 27/05/2019 - 13:48

Hello Everyone!!! I am currently learning English.
Profile picture for user uncle choi

uncle choi 提交于 周三, 03/04/2019 - 06:20

Hi, Dear. I want to know what the original word of c.c is. Please reply to me. Thank you. Regards, Uncle choi.
Hello Uncle choi 'C.C.' is an acronym for 'carbon copy'. This refers to carbon tissue, a 19th and 20th century technology used to make copies of documents. If you're interested, you can see more in the Wikipedia article (https://en.wikipedia.org/wiki/Carbon_tissue). All the best Kirk The LearnEnglish Team

jmajo 提交于 周六, 02/02/2019 - 15:53

Very useful and practical task, thanks for it.

ali aiad ali shanan 提交于 周日, 06/01/2019 - 20:31

It is very hard

hungdq3 提交于 周六, 05/01/2019 - 08:09

So now I can pronounce underscore "_"

Basma Ba hakam 提交于 周六, 01/12/2018 - 14:38

thank you I like it :) by the way was easy ^^

Ksenia-0903 提交于 周五, 16/11/2018 - 13:32

Thankyou for this lesson!

hyuker 提交于 周四, 15/11/2018 - 09:29

It is really helpful. It would be also nice if we can see more samples in different situations. Thanks,

Nguyen Anh 提交于 周三, 07/11/2018 - 06:24

the lesson is very useful.. Thank so much

earth799 提交于 周一, 06/08/2018 - 19:46

Thanks i like it, sincetly my level in english is improved more with this website, i like it

NikolayB 提交于 周一, 30/07/2018 - 13:19

Well, this lesson is good, thank you very much. I have a question. First- What's different between link and connect? Second- The word CC Do you use only when writing or in speech too? Also I want to find out the difference between queries and questions// Thank you for reply.

Hello NikolayB.

Connect is a verb whereas link can be a verb or a noun.

When referring to internet sites/pages/addresses we use link.

Connect is used most often for physical connections (in electronics, for example).


CC is an abreviation which comes from letter-writing. It refers to carbon copy – the process of writing two letters at one using carbon paper. You can use it as a verb in spoken English but only in the context of emails ('I'll write to him to day and CC you.').


A question is one sentence which asks for information. A query (making a query) is the process of trying to get information, usally from an official source such as an institution or a company. Thus, you can make a query by asking a question, but also by writing a letter or other means.



The LearnEnglish Team

XuMinHa 提交于 周一, 12/03/2018 - 17:22

Hello sir In task 2 : "Dear Mr Prabang, As we agreed, I am sending the contract as an attachment . It is a PDF file. Please let me know if you have any queries. Yours, Andrew Mortimer" In that sentence, can I use this word "questions" istead of " queries " ? And I have another question when you say link address like this http://learnenglish.britishcouncil.org/en/ielts-interview-skills/dont-get-over-emotional how do you pronounce "//"," / " and "- "in English? Thanks