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Unit 9: Email etiquette

Don’t be rude! Be sure to follow these fundamental rules on what to write and what not to write in your emails.

Email etiquette

In Task 1, you will see the rules that are left blank in the article below.

Email dos and don'ts

A lot of people still have problems writing emails. I should know – I receive badly written emails every day! So I hope these suggestions will help.

Rule 1:

Always check you've got the right name in the 'To' box. And make sure your email only goes to the people who need to read it. Remember that if you reply to all, then everyone will get your email. Does the whole sales team really need to read your email to one person about something unimportant?

Rule 2:

This sounds obvious, but don't forget to attach them! A word of advice – attach the file you want to send before you start writing. That way, you can't forget to attach it!

Rule 3:

No. If you write 'CAN YOU LET ME KNOW THIS WEEK?' you are basically shouting at your reader. They will think you are very rude. So just don't do it.

Rule 4:

Short emails sometimes sound rude. People won't read very long emails. Keep emails short, but remember to be polite and friendly, too.

Rule 5:

This is important, especially if it's a work email. If you make mistakes in your email, people will think you also make mistakes in your work. So always check everything carefully. Ask a colleague to read and check it before you hit 'Send'.


Language level

Intermediate: B1


I completed this course in about 2 - 2.5 hours. It was interesting and informative, in addition, this knowledge will be useful to me in my work. Thanks!

I got all this course by 2 hours, last tasks were more interesting, however it all are pretty easy and not much information

I finished the whole course in about 2 hours. It was interesting and informative. Thanks!

Kolovorotniy finished whole course in 1 day, lol

That's you cool of course

Really very helpful topic covered here by today

It is a good way to learn how to write a correct email. Thanks so much

I'm snowed under with tons of emails during COVID-19. :|

It's really helpful.

useful tips for emailing