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Unit 9: Email etiquette

Don’t be rude! Be sure to follow these fundamental rules on what to write and what not to write in your emails.

Email etiquette

In Task 1, you will see the rules that are left blank in the article below.

Email dos and don'ts

A lot of people still have problems writing emails. I should know – I receive badly written emails every day! So I hope these suggestions will help.

Rule 1:

Always check you've got the right name in the 'To' box. And make sure your email only goes to the people who need to read it. Remember that if you reply to all, then everyone will get your email. Does the whole sales team really need to read your email to one person about something unimportant?

Rule 2:

This sounds obvious, but don't forget to attach them! A word of advice – attach the file you want to send before you start writing. That way, you can't forget to attach it!

Rule 3:

No. If you write 'CAN YOU LET ME KNOW THIS WEEK?' you are basically shouting at your reader. They will think you are very rude. So just don't do it.

Rule 4:

Short emails sometimes sound rude. People won't read very long emails. Keep emails short, but remember to be polite and friendly, too.

Rule 5:

This is important, especially if it's a work email. If you make mistakes in your email, people will think you also make mistakes in your work. So always check everything carefully. Ask a colleague to read and check it before you hit 'Send'.


Language level

Intermediate: B1


If you can make notice for response of comment, because I don't find my published(this called MOC: Management Of Change about my position).

Hello Mero,

All comments are checked before they are published so that we can eliminate spam and so on. I cannot see any earlier comment or question from you about an email so I would suggest you ask once more. However, please remember that we do not provide lessons on LearnEnglish. We will try to help our users as best as we can and we will try to answer specific questions, but if the request is too general or wide-ranging then we will not be able to help.


Best wishes,


The LearnEnglish Team

Hi dears,
Please could you help me about my request here to how to make a formal email urgently for give me service in my work
Kind Regards,

okay it's good.

Done. This lesson is very helpful for me. I has been writing emails without clear idea of organizing emails, do and don't and fundamental rules for a long time. Thanks.

Dear Sir / Ma'am,

please advise me. i have not proper written emails. also i always forgot few important line.please help us. so that i can written proper mail or msg thanks.

Best Regards
+91 ---------------------

Hello Anand,

I'm afraid that we don't provide individual tuition. Our main role here is to prepare new content, fix problems and answer short questions about the site. If you haven't already, I'd encourage you to read through all nine units here – this should give you a good overview of writing emails. If you have a specific question about something on one of the pages, you're welcome to ask us here.

Please also be sure to read our House Rules, where you'll see that users are not allowed to share personal information such as phone numbers or email addresses.

All the best,
The LearnEnglish Team