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Dealing with a problem

In this video, Vanya goes to Yuna with a problem. Listen to the language they use for dealing with a problem and practise saying the useful phrases.

Do the preparation exercise first. Then watch the video and do the exercises to check your understanding and practise the language.



Language level

Upper intermediate: B2


Thank you for the clarification.
Do I need to delete the post?

Hello Mustafa Ghreiri,

There's no need! But thanks for asking.

Best wishes,


The LearnEnglish Team

Honestly, it's absolutely no problem for me to help someone. Of course, I have my own work to do and I can't ignore it to do something else (not my tasks) by I think we have to help each other at work because we are a team. Sometimes your colleagues need to do what you've done before and you know exactly how to cope with it. Or you just need to connect two people at work so they can end their job together.
Unfortunately, there are always some guys who just try to delegate their duty on you because they are lazy or don't what to take responsibility for the result. Well, I dealt with that crap before and these sly-asses don't bother my any more ))

The last time when I had to help my manager was during quarantine. Our office was about to close, so we had to explore a totally new world by starting working online! I clearly remember the time when I was learing how to use Skype and other websites for online teaching! Right now it's my steady job and part of my life, however at that time it was a complete nightmare)))

one years ago last time i help another person.

I helped my workmates to survive in the spanish administration where we worked. We had terrible and bad bosses, and other workmates who worked really bad and very little and they also wasted time. At that time we had a lot of work to do... Terrible times for all of us! I was their head and I taught them to work out of that environment and to be focused on our tasks. Awful time, awful administration... But we are all out now!!!! :)
Happy Christmas British friends!

I always help my workmate these days, we've a new system, because I have
been working in this system, I solved their problems.

Last year, when my colleague made a mistake regarding the installation of the equipment, I assisted him to set it according to the supplier technical datasheet.

well, my cousin lost his phone in our trip to italy at the weekend so my aunt was worried about him. We are staying in different hostel, so I booked a room in
the same hostel where I was staying and this case my cousin and my aunt were able to talk all weekend.

The problem was I couldn find something but my former boss moved these things and he did not tell me. To me was disstresing